Refund & cancellation policy

Last updated 18 October 2026

This policy covers payments made to StoresKaro for plans and add-ons. Payments your customers make to your store go to your own payment account, and your own policy applies to them.

Cancel any time

You can cancel your plan whenever you like from Billing in your dashboard. Cancelling stops the next renewal. You keep everything your plan includes until the end of the period you have already paid for.

No refunds for time already paid

Payments for a plan period are not refunded, in full or in part, including when you cancel partway through a period or do not use the service.

The same applies to add-ons: WhatsApp messaging and message credits, Instagram and Facebook management, ad monetization, and your own Android app. Each runs until the end of what you bought, and unused time or credits are not refunded.

Charged twice or charged the wrong amount

If you were charged twice for the same thing, or charged an amount that does not match what you bought, tell us within 7 days of the charge at our contact form. Include the payment ID from your receipt. Once we have checked it against the payment record, we refund the extra amount to the original payment method and issue a GST credit note for it. Your bank may take several working days to show the refund.

When a plan ends without renewal

The configured public website grace period is 7 days after eligible billing access ends. Manual suspension and other access restrictions are reviewed separately.

The configured data-retention period after the grace period is 90 days. Review the actual deadlines in Billing and renew before retention ends to restore eligible access. After retention ends, store data may be deleted. Required accounting or security records may be retained separately.

Nothing in this policy limits rights that cannot lawfully be waived.

Questions

Write to us at our contact form.