STORESKARO · GUIDES & POLICIES
Help centre
Resolve publishing, billing, usage and account issues.
Website or app unavailable
Check your subscription and website status in Billing. A plan lapse can make the dashboard read-only and, after the configured website grace period, take the public site offline. Manual suspension needs operator review and is not removed by a credit purchase.
Usage limit reached
Review your monthly usage and plan limit. An API limit blocks metered calls; buying AI credits does not raise it. Upgrade your plan or request a higher allowance. Payment and usage-recovery routes remain reachable.
Payment or account questions
Use Contact for platform billing, Business-plan and privacy enquiries. For orders placed with an individual store, contact that store: its payment account and customer policies are separate from StoresKaro’s subscription.